Job Title: Safety Net Coordinator
Department: Community Programs
Hourly Pay: $12.50
Reports to: Director of Public Programs
The Safety Net Coordinator is responsible for developing and overseeing the Safety Net Program. This person serves directly as a liaison with citizens seeking assistance and guidance with rehoming their pets and providing counseling and alternatives to rehoming their pets. This position works collaboratively with other organizations in the community to provide services and find the best possible solution for the citizens and their pets. The Safety Net Coordinator position is hands-on and is responsible for all procedures, resources and maintaining complete records of all safety net activities. The goal is to increase community awareness and owner responsibility in at-risk and underserved communities that have been identified.
DUTIES AND RESPONSIBILITES
The Safety Net Coordinator reports to the Director of Public Programs and has primary responsibility of developing, implementing and maintaining a proactive owner relinquishment, pet retention, rehoming and responsible pet ownership program.
The Safety Net Coordinator performs the following duties on a regular basis:
1) Ensures the highest quality customer service to citizens and visitors through interpersonal exchange by phone, email or in person.
2) Build relationships within the community with other animal organizations, community groups, community leaders, etc.
3) Conducts ongoing community outreach to pet owners in our areas of focus on the issues of spay/neuter and general pet wellness.
4) Coordinates with the spay/neuter clinic to schedule spay/neuter appointments for clients.
5) Conduct follow-up with clients and determine which clients need additional engagement.
6) Assists with animal transport to spay/neuter in exceptional cases.
7) Oversees and maintains the Pet Food Assistance Program, coordinating with food pantries and other donation sources.
8) Responsible for overseeing, coordinating, scheduling and staffing all safety net related community events.
9) Assists in developing goals and objectives for Safety Net Program.
10) Assists in the training of admission counselors so that they can provide client education on resources available to avoid relinquishment, or the need for rehoming.
11) Maintains rehoming page of the HSGS website.
12) Works collaboratively with Transport Coordinator when an animal in need of rehoming is identified as a candidate for transport.
13) Complete all data collection and ensure data is entered accurately into the database
14) Collects and monitors data/reports to identify safety net program successes and areas for improvement
15) Assists in the gathering of data for grant proposals
16) Works with the development and marketing department on developing informational, marketing and print collateral pertaining to the Safety Net Program
17) Assists the Community Engagement Manager in conducting information sessions for potential volunteers and speaks with various groups regarding volunteer opportunities in the Safety Net Program
18) Works to establish a program to temporarily house pets for owners who are homeless and meet specific requirements.
19) Responsible for maintaining a working knowledge of medical and behavior challenges citizens face with their pets and maintaining what resources are available to them.
20) Responsible for developing and maintaining standard operating procedures (SOP) for the Safety Net Program, with approval and oversight from the Director of Public Programs.
21) Maintains professional image in behavior and appearance at all times.
22) Interacts with the staff and public in a professional and courteous manner at all times.
The Safety Net Coordinator may occasionally perform these duties:
1) Attends special events as an ambassador for the Humane Society for Greater Savannah
2) Willingly and cooperatively performs other duties as assigned by proper authority, that may not be in specific job description
To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires:
1) An Associate’s or Bachelor’s degree preferable.
2) Basic computer knowledge and keyboarding skills.
3) Excellent written and oral communication skills
4) Ability to remain calm in tense/stressful situations
5) Strong interpersonal communication skills
6) Ability to listen and understand client concerns
7) Ability to stoop, bend, reach, and lift items weighing at least 50 pounds to a level of 4 feet high
8) Must possess a valid and unrestricted driver’s license and be able to obtain coverage under HSGS’s insurance carrier.
The successful Safety Net Coordinator will have:
1) Friendly, outgoing and pleasant demeanor
2) Ability to work on own initiative, meet deadlines and think innovatively.
3) Advanced knowledge of the principles and practices of public administration and animal protection issues and commitment to the objectives of the organization.
4) Ability to speak effectively before groups and work tactfully with co-workers and the public
5) Good judgment when dealing with the public, decision making, and dealing with confidential information
Please email resume and cover letter to Megan Collins, Director of Public Programs at firstname.lastname@example.org.
The Humane Society for Greater Savannah is a Drug-Free Workplace.